Shipping policy
Countries we ship to
The United States only. We do not ship to Canada, Mexico, or any address outside the US, and we cannot ship to freight forwarders.
How long it takes
Two stages, and the total is what matters.
| Stage | Time |
|---|---|
| We prepare and dispatch your order | 1–2 business days |
| The carrier delivers it | 4–8 business days |
| Total | 5–10 business days |
Business days are Monday to Friday. Orders placed after 5:00 PM Eastern Time are prepared the following business day. Weekend and public holiday orders start on the next business day.
What it costs
Nothing. Shipping is free on every order to a US address, with no minimum spend.
Knowing where it is
We email a tracking number as soon as your order leaves us. You can also look it up on the Track Your Order page using your order number.
Carrier scans sometimes lag a day or two behind the parcel itself, so a tracking page that hasn't moved doesn't necessarily mean the parcel hasn't.
If it doesn't turn up
Contact us at support@lovebigboutique.com with your order number once 10 business days have passed since your shipping confirmation. We'll open an investigation with the carrier.
If the parcel is confirmed lost, you choose: a replacement or a full refund.
If the address was wrong
We ship to whatever address was entered at checkout. Email us within 24 hours of ordering and we can correct it, provided the parcel hasn't left. Once it has shipped, the address is fixed and the order has to come back to us before we can resend.
Sending something back
Covered separately in our Return & Refund Policy.
Store Name: Love Big Boutique
Business Address: 30 N Gould St, Ste R, Sheridan, WY, 82801, USA
Email: support@lovebigboutique.com
Phone: +1 815 496 4337
Business Days: Monday to Friday, 8:00 AM to 5:00 PM (ET)
Replies within 24 hours on working days.