Refund policy
How long you have
30 days, counted from the day your dress arrives — not the day you ordered.
Starting a return
Email support@lovebigboutique.com with your order number and which item you want to send back. We'll reply with confirmation and the address to send it to.
Please wait for that confirmation. Parcels that arrive without one are difficult to match to an order and may not be processed.
What we can accept back
Unworn, unwashed, unaltered, with the original tags still attached and in the packaging it arrived in.
Anything that has been worn, washed, altered, or has lost its tags can't be accepted.
Who covers the return postage
If the dress is faulty, damaged, or not what we described, we cover it. For anything else — wrong size, changed your mind — the return postage is yours.
We don't issue prepaid labels. Send it with whichever carrier you prefer, ideally one that gives you tracking.
Getting your money back
We inspect the return when it reaches us and email you either way. Approved refunds go back to the card or account you paid with, in US Dollars, within 7 business days of us receiving the parcel. Your bank may take a few days more to show it.
Swapping for another size
We don't run exchanges. Send the first dress back for a refund and place a fresh order for the size you want — it's faster than waiting for us to process a swap, especially if you're ordering against a date.
Cancelling before it ships
Email us within 24 hours of ordering and we'll cancel it. After dispatch, it becomes a return.
Damaged or wrong item
Email us within 7 days of delivery with photographs. We'll send a replacement or refund you in full, and it costs you nothing either way.
Store Name: Love Big Boutique
Business Address: 30 N Gould St, Ste R, Sheridan, WY, 82801, USA
Email: support@lovebigboutique.com
Phone: +1 815 496 4337
Business Days: Monday to Friday, 8:00 AM to 5:00 PM (ET)
Replies within 24 hours on working days.